The exact model
Include the model name or number and any relevant device history.
IPHONE & IPAD
Apple device trouble?
Start with the model.
Tell us what happened and what still works. We will check the relevant repair option, parts availability and current quote for your device.
Ask about your repair
YOUR DEVICE. YOUR NEXT STEP.START WITH THE SYMPTOM
Something not
quite right?
You do not need to diagnose it yourself. Describe what you see, hear or notice.
- Cracked glass, display or touch problems
- Battery life, charging or power issues
- Other faults to discuss with the workshop
WHAT TO TELL US
Three details make a good start.
What changed
Tell us when the problem began and whether it followed a drop, update or other event.
What matters to you
Mention important data, timing questions or anything you want to understand before proceeding.
GOOD TO KNOW
Before you
bring it in.
How long will a repair take?
Timing depends on the device, fault and parts availability. Ask the workshop about your model before making a special trip. We do not promise a turnaround time without checking the job.
Should I back up my device?
Back up anything important if the device still allows it. Tell the workshop if preserving data is a concern before work is agreed. A successful data recovery cannot be assumed.
Do you repair every model?
Repair options vary by model, fault and parts supply. Contact the workshop with your device details so we can confirm whether we can help.
A CLEARER NEXT STEP
Let's talk about
your device.
Tell us the model and what went wrong.
We'll help you explore the repair options.